Following your chat, a transcript of the conversation is shared via email for your records. Chat history: When you request to speak to a live agent, your entire chat history is shared to ensure we get the full scope of what you need from us.Pre-loaded questions: We’ll save you time by offering solutions to pre-loaded questions of our most common scenarios.No need to dial for a customer service agent – simply open our app and tap the LiveChatbot in the right corner. Our live chat has built-in features to make it easy to find help when you need it. I am having issues with a current reservation.I am having trouble starting/ending my reservation.Here’s an example of the questions available: You can choose from pre-loaded questions, or message directly with a live agent. If an issue arises during your rental, you can find helpful tips and quick answers directly from your phone. Live chat is our on-demand customer service agent, here for you 24/7, 365. For this reason, we created a live chat option! Locate this feature in the menu bar on the left where you find your messages and reservations. While we hope that your rental experience with us is seamless, we know that sometimes problems arise. Recent customer feedback has given us the opportunity to expand upon our offerings to take better care of our users. We’re excited to share that renting vehicles with Fluid Truck has just gotten even easier! Enjoy renting a truck, scheduling drivers, utilizing GPS and telematics capabilities, and now live chatting with an agent straight from your phone.įluid Truck users love that our vehicle rental process is a completely digital experience, and we continue to build upon our platform to offer you the best in tech.
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